Privacy Policy

Last updated: June 24, 2026

Bid Den ("we," "our," or "us") operates the website thebidden.com. This page explains how we collect, use, and protect your information.

1. Information We Collect

When you interact with Bid Den — by signing up, requesting a demo, or using our Trade Score tool — we may collect:

• Contact information: name, email address, phone number, company name.
• Business information: trade, territory, and service area details needed to deliver our bid intelligence service.
• Usage data: anonymous analytics about how visitors use our website (pages viewed, time on site). We use this to improve the site, not to track individuals.

2. How We Use Your Information

We use the information we collect solely to:

• Deliver the bid intelligence service you signed up for.
• Communicate with you about your order, delivery, and account.
• Improve our website and service based on aggregate usage data.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Period.

3. Payment Processing

Payments on Bid Den are processed through Stripe, a secure third-party payment processor. We do not store or have access to your full credit card details. Stripe's use of your payment information is governed by their Privacy Policy.

4. Email Communications

We use Resend to send transactional emails (order confirmations, delivery notifications). We may also send occasional service updates. You can opt out of non-essential emails at any time by replying "unsubscribe."

5. Data Retention

We retain your account and order information for as long as you're an active customer. If you cancel, we keep your information for 12 months in case you return, then delete it. You can request immediate deletion at any time by emailing us.

6. Third-Party Subprocessors

We use the following third-party services to operate Bid Den. Each has its own privacy and security policies:

• Stripe — Payment processing. Privacy Policy
• Resend — Transactional email delivery. Privacy Policy
• Netlify — Website and function hosting. Privacy Policy

We only share the minimum information necessary with each subprocessor to perform their function.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: You may request information about the categories and specific pieces of personal data we've collected about you in the last 12 months.
• Right to Delete: You may request deletion of your personal data, subject to certain exceptions (e.g., completing a transaction, legal obligations).
• Right to Opt-Out: We do not sell personal information, so there is nothing to opt out of.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at [email protected]. We'll verify your identity and respond within 45 days as required by law.

8. Children's Privacy

Bid Den is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Bid Den operates in the United States. If you access our service from outside the US, your data will be transferred to and processed in the US. By using our service, you consent to this transfer.

10. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you via email within 72 hours of discovery, as required by applicable law.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. If changes are material, we'll notify active customers via email.

12. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Opt out of non-essential communications.

To exercise any of these rights, contact us at [email protected].

13. Security

We take reasonable measures to protect your information, including encrypted connections (HTTPS), secure payment processing via Stripe, and limited internal access to customer data. However, no online service is 100% secure.

14. Contact

Questions about this privacy policy? Reach us at:
[email protected]